Delivery and returns

> Delivery at a glance
  • UK shipping is £2.95, it's free if you spend over £40
  • If you live in Ascot your delivery is free - part of our Love Local campaign
  • Orders are shipped by Royal Mail
  • Please allow up to 5 working days from date of purchase to receive your order. Although we aim to send orders asap, some items may need to be re-stocked from our suppliers
  • If you need your item fast let us know here and we will check if it's available to send asap, at no extra charge
  • We do not deliver to Jersey and Guernsey 
  • Concerned about your delivery? Contact us here
> European countries we deliver to

     

    > International deliveries
    If you live outside the countries listed above and would like to place an order, please contact us at julie@julierosepartyco.co.uk.
                                                                                                                                                                                                     
    > Returns at a glance 
    • Let us know you want to return an item within 28 days of your order being dispatched
    • Refunds are made within 10 days of receiving your returned item
    • No refunds given for used items
    • Contact us here and we will forward you a return address
    > Returning your item
    • If you need to return items to us please let us know within 28 days of your order being received. Just message us here and let us know you would like to return the item.
    • We will contact you within 24 hours and will provide a return delivery address. You will need to post the item to us and we will give a refund within 10 days of receiving your returned item.
    • Please note that if the item has been used we will not provide a refund. Postage refunds will only be provided if your order was damaged or incorrect when you received it.